I can’t get my computer to see the Sansa clip in Windows explorer. I guess the first time I plugged it into the usb port I overlooked the message about loading files from explorer. Can anyone please suggest a way to get the computer to recognize the sansclip so I can drag and drop files from explorer rather than using media player or musicmatch?
Thanks very much in advance for your help,
gary
Wreagle88 wrote:
I can’t get my computer to see the Sansa clip in Windows explorer. I guess the first time I plugged it into the usb port I overlooked the message about loading files from explorer. Can anyone please suggest a way to get the computer to recognize the sansclip so I can drag and drop files from explorer rather than using media player or musicmatch?
Thanks very much in advance for your help,
gary
Do you have your Clip connected to your PC in MTP mode, or MSC mode?
To connect it in MTP mode, you just plug it in to the USB port without doing anything else. It will then show up in My Computer as name “Sansa Clip 2GB” (or 1GB), type “Portable Media Player”. You drag and drop your songs into the “My Computer\Sansa Clip 2GB\Internal Memory\Music” folder.
To connect it in MSC mode, you slide the hold/power switch to hold, then press the center button while plugging it in to the USB port. It should then show up in my computer as type “Removable Device”, with a drive letter assigned. You then drag and drop your songs into the X:\Music folder, where “X” is the drive letter assigned to your Clip.
If you don’t see your Clip in My Computer, regardless of MTP/MSC mode, I’d recommend downloading and installing the Sansa Firmware Updater at
http://www.sandisk.com/Retail/Default.aspx?CatID=1376, then connect your Clip. If this doesn’t work, disconnect the Clip, go to the Settings menu and select Format, let it reformat, then connect it again.
thanks I will try this. I am recording the Arkansas-LSU football game and will give it a try when we beat LSU ( I hope)
gary
THANK YOU SOOOOO MUCH, Ive been sitting her RACKING MY BRAIN tryna figure out what is goin on with this thing, they do not have the proper support for this thing, geeez!!
Ladyberg02 wrote:
THANK YOU SOOOOO MUCH, Ive been sitting her RACKING MY BRAIN tryna figure out what is goin on with this thing, they do not have the proper support for this thing, geeez!!
I think Sandisk probably assumes that most people will sync the Clip via WMP, so they don’t provide information on MSC mode etc. They do mention, in the Quick Start and Users’ guides, how to drag-and-drop music onto the Clip in MTP mode, although they forgot to mention the “Internal Memory” folder.
Thanks PP. I had the same problem with MTP mode, and was ready to return the Clip to Best Buy. The other mode allowed my computer to recognize the device. Now, if only SanDisk had given sufficient documentation on installation and problems such as this! I’m now ready to navigate through the troubled waters of updating firmware, charging, and using the features of this device (while holding my breath!).
Thanks again!
fiddlewaltzer wrote:
Thanks PP. I had the same problem with MTP mode, and was ready to return the Clip to Best Buy. The other mode allowed my computer to recognize the device. Now, if only SanDisk had given sufficient documentation on installation and problems such as this! I’m now ready to navigate through the troubled waters of updating firmware, charging, and using the features of this device (while holding my breath!).
You’re welcome!
If you have a PC that supports MTP, it is supposed to be easy … you just plug in your Clip, start up Windows Media Player and there you go.
Unfortunately, the installation of MTP can get corrupted on some people’s PCs … I guess I’m one of the lucky ones, it’s always worked without a problem for me. Some people find that reinstalling WMP will fix their problems.
How about if you tried all the above mentioned things, and it still doesn’t work? I updated my media player, downloaded the scandisk stuff and still no removable disk shows in my computer. I have also tried locking the clip, holding the center button and pluging it in. So far this Christmas I have spent half of it on the computer trying to get these working for my kids!
Any help would be appreciated!
Make sure you plug in the cable hard enough because the cable and the device’s port might not properly inserted which could be one of the problem.
purpleprincess wrote:
How about if you tried all the above mentioned things, and it still doesn’t work? I updated my media player, downloaded the scandisk stuff and still no removable disk shows in my computer. I have also tried locking the clip, holding the center button and pluging it in. So far this Christmas I have spent half of it on the computer trying to get these working for my kids!
If you have the latest version of the firmware, you should be able to go to the “Settings” menu, select “USB Mode”, and then select “MSC”. Then when you plug in the Clip (no holding the center button etc. needed), it should show up as a removable disk under My Computer.
If you don’t have the latest version of the firmware (you wouldn’t see “MSC” under the “USB Mode” menu), then download the Sansa Firmware Updater to get the latest version. http://www.sandisk.com/Retail/Default.aspx?CatID=1376
How do you go about updating the Firmware if the computer doesn’t recognize that the device is plugged into the port?? I have no USB options under Settings.
Whenever I try to run the Firmware Update software, nothing happens. I assume it’s looking for the Sansa but not finding it due to Windows not recognizing it?
My machine is Vista Home Basic and MediaPlayer 11. Whenever I hook the Sansa up through any USB port, I get a popup saying:
USB Device Not Recognized
One of the USB devices attached to this computer has
malfunctioned, and Windows does not recognize it.
For assistance in solving this, click this
message.
I click the popup and the recomendation reads:
Try reconnecting the device. If Windows still does not recognize it, replace
the device.
The Sansa itself says Connected and shows full battery, even though the minute I unplug it from the USB it says low battery and then shuts off.
got mine figured out. It was a USB cord issue.
I’m happy someone has managed to get this thing working but I’m almost ready to chuck the whole thing out the window.
I am computer ignorant and confess that I don’t understand most of the posted suggestions. I have installed the Updater, done the multi-finger hold-push-plug but have no idea how one goes about finding out whether the machine has done what it was supposed to.
My computer just won’t recognize it although the Clip says it is connected and there is an occasional ‘beep’ coming from the computer. I have also tried to use the Menu button as I gather that is how one finds the ‘Settings’ option mentioned in a number of these threads…nothing.
To complicate matters, my computer recently died and had to be reformatted…the Computer Nerd (real company name) guy did a basic re-installation and now my Windows XP won’t validate so I’m not sure if that is causing some of the problem - especially since I could not download WMP 11.1 which was mentioned as a possible solution to the Clip issue.
Any further (eash to understand for computer novices) suggestions out there or should I just give up and hunt down a portable radio at the Pawn Shop?
I’m with you up to #4…I got an ‘E Drive’ for the SANSA M350 and then a screen popped up to download the “updater” which I did. Now, in the E Drive, there are three folders consisting of Audible, Record, and Music. Additionally, there are five files, one of which is the M300A bin file…
I’m not sure what to do next…gosh I’m so pathetic but am soooo appreciating your help!
you see the bin file is on there… now disconnect clip … done
Message Edited by amkoas on 01-05-2008 06:30 PM
It’s working!!! I can’t thank you enough…it appears that I need not have opened that bottle of wine to drown my sorrows…shame to let it go to waste though so cheers to you both!
Yes, I managed to get it to where I could select MSC mode…and did so in order to keep things simple. My needs for this machine are very simple…I want to load some music onto it from my limited CD collection and also use the FM tuner… just some music to keep me distracted on the bus and during my runs…as previously mentioned, I am not great at this so I’m looking to keep it easy. I asume that the MSC mode will be ok for these purposes?
One last question…I have connected the Clip to my computer to charge the battery…how long should this initial charge take?
you gotta knack for stretching a 5 word answer into a speech… i aint hatin…
Ok, I was reading what you told them to do for th sansa clip… My computers arent reading my sansa clip it will charge and says its connected but i have no icon in my computers, i’ve tried it on two comoputers… I tried the suggest of steps 1-4 on a previous page and nothing happened… I havent had my sansa clip very long i just got if for christmas… so any suggests will help out a great deal. thanks
lilian_brook wrote:
Ok, I was reading what you told them to do for th sansa clip… My computers arent reading my sansa clip it will charge and says its connected but i have no icon in my computers, i’ve tried it on two comoputers… I tried the suggest of steps 1-4 on a previous page and nothing happened… I havent had my sansa clip very long i just got if for christmas… so any suggests will help out a great deal. thanks
When you say “i have no icon in my computers”, do you mean that you’ve double-clicked on the My Computer icon on your desktop?
Message Edited by PromisedPlanet on 01-08-2008 02:33 PM
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