Audible.com

Audible Manager is telling me :

Your Device is not Supported
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Your SanDisk Sansa Clip Zip 4GB device model is not compatible with Audible content. Please click OK to see our supported devices in our Device Center.

My SanDisk device driver is up-to-date.  What now?

Thanks!

Sandisk has to work it out with Audible. I dont know where they are in the process but this has come up before. Both companys have been made aware of this issue.

This player is so new that these things will come up. As Firmware updates and Audible manager updates happen this will likely work itself out. 

I saw this on another forum yesterday…

Just checked with Audible as I’m the book freak. They said might have software within a month; I said that’s too long! I’m going to load a
ripped book and I’ll report on my reaction to the ClipZip and books.

Is posting this with your reply supposed to be a hint?

Conversion Box


Did you notice this forum has a search function? Its not impossible to figure that someone else asked your question before you did, and we have answered it(probably multiple times). Check it out! Or Check out the Knowledge Base

If so, please note, I did search for the word “audible” before asking my question.

I’m sorry if you have to answer the same question over and over again, but in this case, tough.  The advertising for the Zip brags it’s compatibility with Audible.   grrrr…

@detepe wrote:

Is posting this with your reply supposed to be a hint?

 

Conversion Box

Did you notice this forum has a search function? Its not impossible to figure that someone else asked your question before you did, and we have answered it(probably multiple times). Check it out! Or Check out the Knowledge Base

 

If so, please note, I did search for the word “audible” before asking my question.

 

I’m sorry if you have to answer the same question over and over again, but in this case, tough.  The advertising for the Zip brags it’s compatibility with Audible.   grrrr…

Thats My Signature. You are not who it was aimed at. This Forum is for a new player. Very little has been previously asked. In forums for The Fuze or Clip most things are rehashed 10 or more times. Thats who the signature is for. 

As for Audiobooks. I tried to add an audible book from my mac and that doesnt work either. A software update is needed for PC and For Mac… Im just out of luck (Its an Itunes thing). 

Much sooner than later.  My daughter already laid claim to my Clip+.  Retrieval may be tricky…

I actually managed to get my audible.com books into Audio Books on my new Zip Clip, but they won’t play.

I’ve tried everything audible.com sent me and no luck.

http://audible.custhelp.com/app/answers/detail/a_id/3751

Also get the “not recognized” message.

Hope this gets fixed soon.   Wouldn’t have purchased the Zip or the audio books if I knew it was this difficult.

The Audible Manager will have an update soon, allowing Audible book compatibility with the Clip Zip.

You will need the latest SanDisk Digital Players Plugin as soon as it is available.  This will be found under Updates for the Audible Manager client.

The Clip Zip is very new.  I’ll post here as soon as the plugin update is available from Audible. 

microsansa

audible tech support could have let me know that many hours ago and 3 emails ago

Glad to have this info and will also be waiting for the update as I only listen to audiobooks on my MP3 players.  Overdrive from my library downloads to the clip zip just fine! :cry:

I’m getting the .aa file extention isn’t recognized by Overdrive

@nhbfan wrote:

I’m getting the .aa file extention isn’t recognized by Overdrive

It wouldn’t be. Audible uses the .aa file extension. Overdrive (software to d/l & install ‘borrowed’ library books) uses DRM-encrypted .wma files.

Play your favorite content from nearly every source (MP3, WMA, secure WMA, Ogg Vorbis, Flac) plus Audio books

^^^

isn’t this misleading since audible.com is the leading seller of Audio books?

Audible has updated their data base. You can now add the Clip Zip as a new device in the Audible Manager. Once the Clip Zip has been added as a new device you can simply sync books as you normaly would.

Forum Admin

slotmonsta

Excellent find.

Audible has been interesting on the Fuze+ , which handles authorized media a little bit differently, Audible books in particular.

The standard WMDRM system employs a device license, plus individual “leaf” encryption  for the individual files.  If you load a microSD card in your Sansa, and transfer a protected file to the card, that file will only play on the Sansa it was originally transferred to. I have experienced this with multiple devices in through the years, as I swap cards.

Audible books will still play when using the Fuze+, as it recognizes that the device is authorized by the Manager client, regardless of the device used for transfer.

It appears that the Clip Zip is doing the same thing!  This is good news for Audible subscribers.  I’ll have to do some tinkering with the system during the week.

As with many joint ventures, there’s an Audible side, and a SanDisk side to the equation.  I was confident that the device side was ready to go.  Over the years, I’ve run into similar issues with Rhapsody when new devices roll out, it’s sometimes a real pickle getting the most up-to-date information through the support pipeline.

Tinkering with WiMP12, it shows the Audible library. (Audible had a dual version of the Manager two years ago, but it was problematic- I recommended using the standalone version of the Manager client.)

Bob  :stuck_out_tongue:

I didn’t change anything on my player.  Have been downloading from Overdrive for years on multiple Sansa devices.  I always check to see if I can get an audiobook for free from the library before I purchase on Audible. 

Yesterday I noticed that Clip Zip is no longer listed on Amazon.  Wonder what’s up?

Thanks!  Got mine from Sandisk.com without problem, except for the Audible.com issue.

Once I have a chance to finalize it later in the week, it may be possible to uninstall / reinstall the Audible Manager client, using the new plugin.  I’ll update later after mashing up the Manager a little bit, and will list the steps required.

The big advantage to the Audible Manager is that you can see the exact points where you left off in each book, while the device is plugged in.  I really like that feature.  What I’d really like is to add the capability to modify the bookmark on the device from the client side after listening on the PC, that might be nice.

Bob  :smileyvery-happy:

Terrific.  Thanks!

Good news!

I have the Audible Manager sorted out.  The new Manager client has many features in addition to the Windows Media Player compatibility.  If using Windows Media Player, _the device must first be authorized using the Audible Manager.  _If a file is transferred without doing this, it will be unreadable by the device, but it will be visible in the Audiobooks node, including album art.

If you have transferred a book using Windows Media Player and it does not play, or you notice that the total time displays in the order of hundreds of minutes, fear not!  Plug in your device and open Windows Media Player, then click on the Sync tab.  Find the book by “album” title on the device and delete  using Windows Media Player.  If you get a popup asking “delete from library, or from the computer”, you are in the wrong place.  Click on the Clip Zip at the left of the ecreen, selecting Internal Memory > Music > Albums > book title.  Unplug the device and let it refresh its music database first.

Open the Audible Manager, and download the SanDisk Digital Players plugin.  If it shows as already installed, go ahead and let the client download the plugin again, and close the Manager client.

Open the Audible Manager once again, and plug in your Clip Zip.  Give the client a moment to list the device as Clip Zip.  At the left of the screen, right click on the Clip Zip, and select Activate.  Now, select your desired book at the top of the screen from your library, and then click on Add To Device.

Alternately, if you prefer to use Windows Media Player to manage your books, you can also do this now that the device is authorized.  The new Audible Manager will send a reference to your books in the Playlists node at the upper left of Windows Media Player’s main screen.  You can also transfer from there.

There will be a new feature added to Windows Media Player if you try playing a book title while in WiMP.  A small window will pop up during playback with the Chapter Skip feature.  Even if you minimize the WiMP screen to the small view, this popup will automatically follow you along.  If you like, clicking on the Audible logo will open a browser to the Audible web page.

Bob  :smileyvery-happy: