xp doesn't see clip-can't do firmware update!! help

MP3 players Sansa Clip | Clip+
1

Just recently my Clip wouldn’t charge up.  so last night I did the MSD (?) and the computer saw it.  I downloaded the firmware updater and thought i downloaded the update.  Still no luck.  So today I tried again, thinking I didn’t really get the update on the Clip, but now my computer won’t see the clip, I can’t access the updater, and it still won’t take a charge.  Help!

3

YES.  I can see it in the control panel but it does not show under ‘safely remove hardware’.  I don’t know what to do next!

tia for the help!

5

The only way I can see to do that is to use the main menu but I can’t do that because I can’t even turn the darn thing on!

Any other ideas?

7

tried that.  when I plug in the player in MSC (?) mode the player looks empty.  when i plug it in just normally i can see all my music.

I wonder if i am missing a step with the firmware download.  I downloaded it using the updater…do I need to do something to get it to the clip?

thanks

9

Thanks for the explanation.

in WMP there is an option to format. Do you think that will work?

11

that worked to reformat.  I don’t think the firmware update installed because everytime I tell the updater to look for updates it shows 1.01.29 available.  I believe I saw on another post that someone had to drag a file to the clip for the update to complete.  does that sound right?

(I switched cables too…no change)

13

:frowning:

no luck.  i applied the update but no change.  I still cannot power up the unit.  It shows it is charging but it does not charge.  Now I feel something loose inside.  No, I did not drop it or handle it roughly.  I think it just died.  If you have no more suggestions I am going to call tech support when I get home from work.

thanks

14

This actually worked for me!!  My sansa clip died mid-song and would not turn back on and I tried many, many times.  I tried plugging it into the computer, and my computer would not read the device at all.  I held the on switch for a long time (about a minute and a half) and it reset the sansa clip.  Now it is working properly.  I’m so relieved.  I use the recording device for work and the sound quality is really good.