OK, I’ve read through the forum and tried as many fixes as I can find. I checked that I have the firmware update, I have WMP 11, I’ve done the force quit (hold the button for 10 seconds) I’ve checked the Device manager in Windows XP and there was a conflict (MTP device) but the reset fixed that. The Connect is recognized with WMP on my work computer (also XP). I’ve tried to use the Sansa Connect disk for a driver but there does not seem to be one on there.
What am I missing?