Sansa connect not recognized...but I think I found another solution

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My new Sansa connect is not recognized at all by my laptop.  I’ve looked through other posts about this.  I’ve checked and have the compatible version of vista.  I updated the firmware on my connect, and I have the latest version of Windows Media Player 11.  I’ve also tried turning it completely off and on again, but it still isn’t recognized.  Is there anything else I can try?

Message Edited by sbnovelist314 on 01-02-2008 09:34 AM

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Are you running Vista 32-bit? Was this Vista preinstalled on your laptop when you bought it?

Can you test on another laptop?

Check also the suggestions in this post http://forums.sandisk.com/sansa/board/message?board.id=connect&thread.id=941

Message Edited by Greig on 01-02-2008 10:59 AM