Windows doesn't recognize my Sansa Clip

Hi.

Like the subject says, Windows doesn’t recognize my Sansa Clip (V01.01.29F 2GB version). The only thing it does is recharging the battery, nothing else.

I’m using this system: AMD Phenom II 940, ASUS M3N-HD/HDMI, 2x2GB DDR2, 2x GTX 260 with Vista 64-bit (if that helps anything).

The things I’ve tried so far is:

  • Formatted the MP3, didn’t work
  • Resetted the settings, nor did this
  • Tried all the different USB Modes (Auto Detect, MTP and MSC, incl. having it in hold and without), no change
  • Downloaded the latest ‘driver’, but Windows still couldn’t recognize the device when installing
  • Tried different cables, didn’t work
  • I also checked if I could find the device in Disk Managment, but no
  • Also looked in the Device Manager, but nothing there either
  • Also tried on a different computer with XP SP3, same thing there

I don’t know really what to do now, I’ve tried everything I’ve found on the internet, nothing has worked. But I still find it very weird that it’s still recharging the battery. Now I’ve no music at all though, which kind of sucks.

Thanks and looking forward for an answer!

Edit: Fixed the list.

Message Edited by Caeryn on 08-24-2009 02:02 PM

Caeryn,

Had the same problem numerous times, did the same things you did.  Sometimes, they worked.  Today it happened again and I called and talked to tech support, we went through all the things you did.  Now they tell me that’s all they can do, it is now out of warranty.  I had a replacement given to me about six months ago. But warranty only covered from when I originally bought it in March of 2008.  This not recognizing happened at least 12 times over my ownership next time I’m buying an ipod. Susan

Thanks for the straight answers Susan!

I’ve tried the “solutions” too many times and I’ve been quite unlucky 'cause they haven’t worked. But really, that’s just **bleep**, I’ve read that a lot of people has this particular problem. My warranty is over as well, so I can’t get a new one either. This is unacceptable 'cause I have only owned about a year and it’s struggling like hell.

Anyway, thanks for sharing your experience and I guess it’s time to move on… to Apple (iPod). :stuck_out_tongue: 

@caeryn wrote:

I’m using this system: AMD Phenom II 940, ASUS M3N-HD/HDMI, 2x2GB DDR2, 2x GTX 260 with Vista 64-bit (if that helps anything).

Nice, 2 GTX 260 in SLi. :wink:

On topic: I did have this issue before wherein the Sansa still works but is not detected by the computer, I can see it charging to. What I did is switch the cable with the one from my camera and it was recognized again.

This issue can be caused by 2 things. Its either the cable has gone bad or the USB port on the Sansa/Computer is damaged. Whats happening is only the power pins are connecting and not the data pins, reason for it to still charge but is not detected.

Found one other (almost) similar case to mine:

http://forums.sandisk.com/sansa/board/message?board.id=clip&thread.id=20507

Edit: hmm… messages keeps getting justified

Message Edited by chux on 08-25-2009 09:51 AM

@chux wrote:


@caeryn wrote:

I’m using this system: AMD Phenom II 940, ASUS M3N-HD/HDMI, 2x2GB DDR2, 2x GTX 260 with Vista 64-bit (if that helps anything).


 

Nice, 2 GTX 260 in SLi. :wink:

 

On topic: I did have this issue before wherein the Sansa still works but is not detected by the computer, I can see it charging to. What I did is switch the cable with the one from my camera and it was recognized again.

 

This issue can be caused by 2 things. Its either the cable has gone bad or the USB port on the Sansa/Computer is damaged. Whats happening is only the power pins are connecting and not the data pins, reason for it to still charge but is not detected.

It’s the other way around for me, I’m using at the moment a cable from a camera and I’ve also tried another one from another mp3 that I’ve had before (though it wasn’t really a cable, it was more like an adapter, without an actual cable) I remember that I was using another cable when Windows recognized my Sansa. However, I’ll borrow a cable from a friend tomorrow and I’ll come with an update if it worked or not.

Hopefully it’s the cable and not the Sansa. :wink: 

I appreciate your help.

Did you try formatting the player using the player’s menu? Perhaps that might help. Are you connecting the player to a front USB port or to a hub, or through a USB extension cord? If so, try connecting it directly to a rear USB port. Also try disconnecting all the USB devices from the PC before connecting it. Are you logged into the system as administrator? Do other mp3 players or SD cards work okay in your system?

@jk98 wrote:
Did you try formatting the player using the player’s menu? Perhaps that might help. Are you connecting the player to a front USB port or to a hub, or through a USB extension cord? If so, try connecting it directly to a rear USB port. Also try disconnecting all the USB devices from the PC before connecting it. Are you logged into the system as administrator? Do other mp3 players or SD cards work okay in your system?

Yeah, I used the players formatting tool. I tried the front usb’s and also the one’s from the motherboard, they react the same way. I’m also logged in as an administrator. Yes, other mp3 players does work, as well as my Nokia N95, that uses a Micro SD, I’m using the same cable to connect the Nokia, by the way.

I’ll give it a try disconnecting all the other USB devices from the PC and see if anything changes, I’ll come with an update.

Edit: Typo.

Message Edited by Caeryn on 08-25-2009 11:59 AM

Sorry for the late response, but it didn’t work/recognize the Sansa by disconnecting all the other USB devices.

How do you formatt a clip??

Did you look under the Clip’s Settings?

Or try a search here (box at upper left) on the word format …

@young_sxc wrote:
How do you formatt a clip??

  1. Use the format option under the Sansa Clip’s settings.

  2. Formatting a Sansa player using Windows Media Player

  3. Use MSC mode (found under USB under settings *if the f/w is updated) or Force the device to MSC and follow instructions found here.

Note: You lose all information (songs, recordings, etc…) on the device if you format.