will not recognize windows media player

so, I was having trouble with my player recognizing my Audible downloads…so I update my firmware, and now the player will not even recognize windows media player at all…I have taken a giganitic step backward!!!

Any help out there??

Look in Settings/USB Mode and make sure it is in MTP. Open Windows Media Player first and connect, and see if it’s recognized.

No? Go to Control Panel/System/Hardware/Device Manager (or whatever the path to Device Manager is in your Windows–search the Help file) and look for the Sansa under USB devices. If there’s a yellow triangle with an exclamation point, right-click and Uninstall, reboot, open Windows Media Player and connect. If no yellow triangle, see if you can figure out which the Sansa is under USB devices and uninstall it, reboot, etc.