white screen of death

help  i get just a white screen  and  nothing else  ive reformatted and installed the update  but nothing  I cant even read the setting on my 4 gig fuze to reset the thing ause the screen is all white

have to call thats what happen to me

number is 1-866-sandisk

@nixvaldez wrote:

have to call thats what happen to me

 

number is 1-866-sandisk


Don’t call yet. Try to do a soft reset, by holding the power switch for 15-20 seconds. If that doesn’t work, then try formatting the Fuze, but backup all the files on the fuze, not just the music files. Then, do a format from windows, and if it says anything about doing a quick format, don’t do the quick, do the full format.

If that doesn’t work, then reload all of the files that you backed up before the format, and do a firmware update. But, you can try this before you try formatting the Fuze.

Hope this helps.