All right, so I’ve had this Sanza Fuze 8GB Mp3 for maybe about a month now. I never dropped on anything but carpet, and even afterwards it ran just fine. But, a little while ago I got the dreaded white screen (that is apparently a common issue) and I cannot, and I mean CANNOT get it to work.
I’ve tried everything: The soft reset, holding the |<< button while booting it up to bring up the disk and manually updating the firmware, autoupdating the software, formatting it, pressing button after button after button. Nothing. Works.
It still turns on and off, the wheel lights up, and my computer reads it without much of a problem. The only thing is when it syncs to my computer it says there is 1 error. I don’t know what this means; it happened on even when I didn’t have any files on it at all.
It also says that the battery is critically low and at 0% but I’ve left it charging for I don’t know how long. Is there a problem with the battery? Should I get a new one? I heard that smacking the system against something works, and I tried it on my knee but that still did nothing. I’m about to throw the darn thing against a wall!
Someone please help me, I have a hard time functioning without my mp3 working and it’s a real chore to have to lug my laptop around if I want to sit and listen to music while I’m working.
Hmm… now that’s a head scratcher. This could be a malfunction of some type. And what exactly is this error of which you speak. Please tell us exactly what it says.
Also, It does this even when you have nothing on it? And You’ve been reformatting it with Fat32 (or you don’t have a choice if you in MTP mode, it automatically chooses the correct File System)?
Maybe, if all else fails, you should contact Sandisk about a replacement (the Fuze comes standard with a one-year warranty. Hence, if there is some type of un-fixable problem, you can get it replaced for free).
Alright, so this sounds like what happened to me once. There hasn’t been a cure found for this, and since you’ve had it for much less than a year, and you’ve hopefully not thrown it against a wall, call Sandisk (Look up the number somewhere on these forums. I always get it wrong.) and talk to them. From my time with Sandisk, they have had wonderful customer support and should replace it.
The message says that the flash memory card has been removed from the device, but I never had a memory card in my device to begin with. Now that I’ve had it hooked up to my computer for a long, long time, it says the battery is 97% charged now, but I still have the white screen. Should I just try to format it again?
This sounds like something you need to discuss with Sandisk. The number is 1866-726-3475. If you purchased your player within a year of it having insurmountable difficulty as this, they’ll give you a replacement.
The message says that the flash memory card has been removed from the device, but I never had a memory card in my device to begin with. Now that I’ve had it hooked up to my computer for a long, long time, it says the battery is 97% charged now, but I still have the white screen. Should I just try to format it again?
Most definitely experiment getting the fuze working again while you call sandisk for an RMA…Get the RMA. I posted the original tap your fuze if you dropped it. I should have sent mine back…The right earphone has now gone dead and its out of warrenty…Now I have soldered a female jack directly off the motherboard and threaded out the original jack…It would have been simpler to just RMA the thing…Mine still white screens…I just set it with force on its’ back to reseat the battery layers. Mine was a Costco sept…2009 build. One thing…it still plays the old gameboy and gameboy color games…did I say its been rockbox’d six months after I bought it?
I’m not hurting…I bought a recerified one from newegg (45 bucks) that just took two washes to get the wheel free…The earphone jack was still a virgin. I suffered the hard to plug in problem for an hour.
