When Sandisk fails to replace your item with the correct item

So, 1 month later after filing and getting an RMA for my less than 1-year old 4GB Sansa Clip+ (one that I still have the receipt from Amazon for), Sansa is still claiming that they received a 2GB Sansa Clip+ from me.  O fcourse, even though they claim they take pictures of said return - they cannot or will not provide me with those pictures - especially since my returned player had distinctive marking on it and would be easily identified.

And…lo and behold, what do I receive as my product replacement via FedEx yesterday? A 2GB Sansa Clip+

*doh*

Yeah, I am beyond frustrated. 

Has anyone else had Sandisk screw them over like this?

Can’t say as I’ve ever heard that. Check you PM’s (private messages); I may have a suggestion.

I would call them back and ask for the Supervisor.  Deal with the Supervisor and offer to email over a copy of your Amazon.com receipt, showing the storage size.  

Thanks to both of you. I did send in an email to Sandisk expressing my frustration with the process - especially since I know the mixup was in their receiving department. 

Thanks for letting me vent. 

Please let us know what happens or how it turns out.

Do keep on top of the email–SanDisk, like so many companies nowadays, might at times not be all that proficient in responding to emails. The reason why it sometimes is recommended simply to telephone Customer Support (for which SanDisk even has a toll-free number, in the U.S., at least). Good luck!

Well to date I still haven’t received anything other than the stardard we are forwarding this email for further review response. Can’t say that I’m shocked.

As for the telephone route, I’ve tried it. And I suspect, based on the strong accents of the people I talked to, I was handled by another country whose sole capabilities was reading off a script. So, thanks but no thanks for trying that again, any time soon. 

Well hot **bleep**, color me suprised.

I just got an email from Sandisk apologizing for the situation and stating that as one time concession, they were going to email me a 4GB Clip+ and that I could also keep the 2GB one that they sent me.

Bravo to them. 


@johnnymavrik wrote:

 

I just got an email from Sandisk apologizing for the situation and stating that as one time concession, they were going to email me a 4GB Clip+ and that I could also keep the 2GB one that they sent me.

 

 


Two for the price of one ain’t bad, but the “one time concession” statement would still tick me off if I had indeed sent in a 4GB and they sent me a replacement 2GB one. That’s no “concession”. :confounded:

I would like to see how they’re going to send that 4GB player through e-mail though. :stuck_out_tongue:

In a million tiny pieces.

:smileyvery-happy: 

I’ve seen SanDisk use that “as a one-time concession” language before. I assume that it’s rote language that they routinely bring out, tp prevent “over-use” of the warranty or other courtesy.