So, I called Sandisk with regards to a malfunctioning 2GB Clip( dead battery overnight after a charge), and the lady, although nice enough, seemed kind of all over the map. She gave me an RX number and mentioned something along the lines of sending me an e-mail that has a return label to printout so I can send the malfunctioning one back and then wait 7 - 10 days for a replacement once they get the old one back. Am I correct in understanding how this works? I called them on Friday and don’t know when I should expect this e-mail and how long I should wait if I don’t receive it in order to call them back. Just trying to get an understanding of how Sandisk operates as this is the first time I’ve contacted tech support.