Two weeks ago i bought two sansa clips 2 gb at NYC, one black at radio shack and one pink -for my girlfriend- at bestbuy, mine worked perfectly and i made the stupid mistake of letting mi girlfriend’s gift closed into it’s blister. Few days later (after she successfully loaded some mp3) the clip stopped loading music and charging batteries, we tried with several usb ports on many computers and with AC adapters, we got nowhere. Now the battery is empty, when it is connected the “connected” screen appears with the fixed yellow battery but nothing happens, i tried to upgrade the firmware while the battery was still charged but it wouldn’t recognize the unit, not even in mass storage mode.
I sent an email so sandisk support but got no answer. I live outside US.
I obviously have a problem and would appreciate some help.
Thanks in advance.