I just had to write a short note about the customer service from Sandisk. It is GREAT. I only had my Sansa Clip for a week when it quit working, and none of the tips I read on this forum could bring it back to life.
So I called their toll-free number; they asked me to send it back; and three days later I had a brand new red Clip in my hands.
It’s so easy to complain about bad customer service, because let’s face it…we run into it every day. I can’t begin to tell you how difficult it was to deal with Dell a couple years ago.
So on those rare occasions when a company really seems to care about its customers, even over an inexpensive mp3 player…I just wanted to thank them here.