Unable to backup/transfer to stick

New user… tried reseting, formating, and reinstalling everything. Attempted to update firmware as well. 

Nothing will transfer. 

The dialog pops up indicating how many files are to be move will sit for 1 min - an hour before spontanusly stopping saying “transfer complete” but wouldnt have moved any file.

Starting to feel like the only option is to return and try another stick.

Edit: Here is the screen I see - with the numbers never changing


have you tried doing a manual transfer instead of doing an auto backup?