Two Questions

MP3 players Sansa Clip | Clip+
1

I downloaded the latest firmware and now all my music files are gone. Is this normal?

Also, the battery life on my 2G Clip is 10 hours at most. I use it mostly for the radio, so am wondering if that is the limit. I thought it was supposed to be 15 hours. Is 10 normal for battery life for radio use? I have read reviews that complained about short battery life so I am wondering if mine is going bad already (it is only 4 months old).

Thanks.

Message Edited by TomD on 07-05-2008 10:54 PM

3

Thanks for the answer. The music files are gone from the Clip itself. I must have done something when I loaded the new firmware that erased all of them. I didn’t have that many so no big deal, but I’d rather not do that again.

If the battery goes bad, I suppose I can send it back. It’s still under warranty.

5

Thanks.  I contacted support by email, but haven’t heard back from them yet.  It does appear the battery is dying.  If I don’t hear back in a few days, I will try them again.

6

I contacted customer service by email about the battery problem with my Clip, but never heard back. Is there a better way to contact them? Should I just call them?

Any experience with customer service is appreciated.