Hi, my name is Ryan McCallum. I have a Sansa Fuze (model #:BH0807AXVK-4GB) that came with an installation disc that will not work (it says “installation CD Version: 1.0” and “Contents: Rhapsody Media Manager” ). My computer will not recognize it. Furthermore, my computer will not recognize the Fuze as an mp3 player. In MSC mode, it appears (As well as the micro SD card), but I don’t want to drag+drop all of the music I plan on putting on the mp3 player since it’s a lot. In MTP mode nothing happens (my mouse shows activity for about one second, that’s it).
I upgraded the firmware and downloaded the driver from your official site (as well as the converter and user guide). I also tried to download this hotfix from Microsoft (http://support.microsoft.com/kb/939211 , http://kb.sandisk.com/app/answers/detail/a_id/36/related/1, “FIX: Windows Media Player cannot synchronize media to an MTP-capable device on a Windows-Vista based computer” ), but received an error message saying “The update does not apply to your system”. I’m running Windows Vista Home Premium 32-bit (w/ Service Pack 2). I tried both options, but neither worked. Can I receive help with this matter?
Message Edited by ryan_bigl on 11-01-2009 07:49 AM