the computer doesnt recognize my device

When i connect my sansa connect to the yahoo music jukebox, the computer says it cannot recognize my device, and it doesnt show all my songs or wont let me download songs into my MP3, What can i do:robotindifferent:

Be sure you have the latest version of Windows Media Player 11.  Early versions had issues related to the MTP driver which is used to communicate with the Connect.  After you have confirmed and/or updated your WMP, shut down your Connect (reboot), before attaching the USB cable.

sO HOW DO I DO THAT, AND WHAT CAN I DO TO USE YAHOO JUKEBOX?

The original shipped firmware had this problem. You can temporarily work around the problem with full restart of the Connect (hold power button 8-10 seconds to turn off). Our latest firmware will not have the problem at all. The firmware will update automatically while you listen to Internet Radio, or you can run the recovery tool. Please refer to our FAQs for more details.

Below are the links to the resources and applications useful to Sansa Connect owners.

The new User Manual, FAQs and utilities are posted at www.sandisk.com/Retail/Default.aspx?CatID=1619.

The FAQs are very insightful and can jump start your experience with the Sansa Connect.

The Yahoo! Music Jukebox application and manuals can be downloaded at http://music.yahoo.com/jukebox.

thanx to everyonE WHO HELPED ME IT WORK AND THNX ALOT I APPRECIATED THNX :smiley: