Savings old memories files

I’ve been trying to connect with my old MP3 player for a while. But it charge but not transfer. I tried to switch the USB to MSC but it won’t give me an option. I tried different types of cords. I want to save the files that is on there. That’s why I’m afraid to do the factory reset. Help

Hi @Musica284,

Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting:

There are a few options you can try.

  1. Try using a different USB port on your computer. Sometimes, a particular USB port may not be working properly.
  2. Try updating the drivers for your MP3 player. You can usually find the drivers on the manufacturer’s website.
  3. If you’re still having trouble, you can try contacting the manufacturer of your MP3 player for support.