Clip Jam mp3 - Issue with File Transfer

I recently purchased a Clip Jam mp3 player and I’m having some trouble with file transfer. I’ve tried connecting it to my computer using different USB cables and ports, but it doesn’t seem to be recognized.
Has anyone else experienced this issue with their Clip Jam mp3 player? I’d greatly appreciate any advice or suggestions on how to resolve this problem.

Hi @Ana_Grace,

Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting:

I would suggest check that your Clip Jam MP3 player is set to the correct USB mode. Some MP3 players have different USB modes (such as MSC or MTP). Try switching between these modes to see if your computer recognizes the device.