I seem to have lost the drivers for my mp3 player. It started with my older San Disk Clip Zip. Thinking that the device had died, I bought a new Clip Jam, and am having the same issue with that one.
When I plug either one in to my desktop computer (Windows 7), it isn’t recognized, but both Clips still work on my laptop (also Win7), so I know it’s neither the cable nor the player itself. I’ve looked for help on the SD website, and tried the recommendations.
I’ve edited the registry, removing all possible references to SanDisk, though there were a bunch of them that couldn’t be deleted.
The usb ports still recognize other devices (phone, backup drive, thumbdrive), so it’s impacting only my mp3 player.
Things seemed to go bad after I plugged in a cheap bluetooth speaker for charging. I’m not sure if that’s what jacked my computer, or if it’s just an unhappy coincidence. It was working fine before I plugged in the speaker.
Also, when this first happened the device showed up in Device Manager as a “portable” device, but had the exclamation mark in a yellow triangle, saying there’s a problem with it. After I used RegEdit, it stopped showing up in Device Manager.
I’ve done “scan for hardware changes” a bunch of times.
I don’t use Windows Defender, and I re-tried all of the previously-mentioned things with Norton Firewall turned off (it’s back on now!)
I’m getting by for now, loading up my daily listening on my laptop, but it’s kind of a pain.
Thanks in advance for any suggestions!