I really need some help. I have formated this thing 5 times. I have performed the hold lock & pressing & holding down the middle button while inserting usb into computer. I have tried this on XP & Vista OS. I installed the software disk but I still can get either pc to see the device. Does any one have a copy of the software listed online. The web site doesn’t have the installation driver. Please Please help me. I am about ready to return it to Best Buy.
I believe that you need to use Windows Media Player 11 for the Clip to be recognized properly.
Ok. I will try that & let you know.
I downloaded WMP 11 & formated the device & it still is not connecting. Do u have a link to where I can get a copy of the installation disk?
here is the link for the sansa updater.
Ok…here is something you might want to do…I know you already formatted your device a zillion times already but please do it one more time using the Format option under Settings menu in your device…then restart your computer…then plug in your computer again after restarting to see if it recognizes now…if not…here is one thing you could do…go to this link
http://www.nirsoft.net/utils/usb\_devices\_view.html
download the USBDeView software and see if the registry has the player in there…select it and delete it and then plug in your PC again to see if it will re-register the device and works…hope this will help.
