I really need some help. I have formated this thing 5 times. I have performed the hold lock & pressing & holding down the middle button while inserting usb into computer. I have tried this on XP & Vista OS. I installed the software disk but I still can get either pc to see the device. Does any one have a copy of the software listed online. The web site doesn’t have the installation driver. Please Please help me. I am about ready to return it to Best Buy.
I have followed everyone’s advice. Cansomeone advise4 me on how to get my pc to see the Sansa clip when I plug in the USB cable?