I just bought the player last week (16gb model), I use sandisk 32gb card with it, and it’s updated with latest firmware.
I had some issues when the player froze when loading card, which I fixed by changing the tags with mp3tags.
Now I have this problem: the player freeze (black screen) when playing some songs (sound stop also). I remove the card, and the player works again. I put the card back, it loads, put the same song, which is played fine. But then it freezes for another song.
The songs: mp3 format, id3v2.3 checked with mp3 tags. I don’t think it’s a file problem since it’s never the same song that freezes, and I can play the song fine after taking off and putting back the card. It just freezes for another song after. Also, it freezes when playing the song, not when changing from one song to another.
I personnaly think that this is a malfunction which can be fixed by sending the player back and getting another one. I just post here to make sure I try everything before ^^
Thank you for your help.
Edit: I tried to format the card, I put the files back, and the random freeze problem still occured.
Edit2: something new, now the player reboot by itself after freezing for 30s to 1min. Weirder and weirder.
Edit3: I put some of the files that randomly froze the sansa from the card to the internal memory, and there was no freeze. I formated the card, put the files back again, and same random freeze. It’s a class4 sandisk 32gb card.
Edit4: I checked on internet and so far I think the card is genuine, not fake