I just purchased a SanDisk Sansa Fuze + MP3 Player, 8G. I know that you are supposed to charge them fully when you first get them, so I plugged it into my computer right away. My computer recognizes it, the screen lights up and shows the word “charging” with the USB picture, and the battery is green with a little white lightening bolt. My computer instantly installed the drivers and I installed the firmware updater from the SanDisk website. Anyway, they suggest 3 hours to charge, so I left it charging for that amount of time. However, once I unhook it from my computer…it won’t even turn on. We are talking zero power.
So I plugged it in again to my computer, and the device has this little pop-up that tells me the battery is at 0% still. Okay. So I keep it plugged in for another 3 hours, and then pull out the USB and try to turn it on. Nothing.
I am at a complete loss. When I plug it back in, it tells me the battery is STILL at 0%, After 6 hours of charging.
I have a brand new HP computer, so I know my USB ports are fine. It lights up and says charging, so I know my computer recognizes it. Yet, it will not turn on.
Any ideas for what could be happening? I would be most grateful!