I’ve been reading over the threads to see if my problem has been asked before, but so far I haven’t found anything. I’m having problems with my Dell/XP system finding my whitebox Sansa Connect. The first time I plugged the player into my laptop, it looked like it was going through the sync process fine and then it just stopped. Now when I connect the Connect, it isn’t recognized on the task bar and WMP10 says it can’t find a player. Looking in the Device Manager there is a Sansa PMP that is recognized there with an Exclamation point beside it.
Clicking on it, it asks for a hardware launch and the MTP folder dialog window comes up. Files are transferring and then it stops with the following error message:
Cannot Install this Hardware
There was a problem installing this hardware:
An error occureed during the installation of the device
A service installation section in this INF is invalid
click finish to close the wizard.
The device works on my coworker’s laptop…as at first I thought the whole thing was buggy. And I’ve just reinstalled my laptop’s motherboard.
So I’m just trying to figure out what to do next. I really am beginning to hate that I bought this player.