For Christmas I received a Sansa Clip- worked beautifully until earlier today. I was listening to a song when all of a sudden it started having audio problems- the sound would come and go as if there were a loose connection with the ear buds (although I fiddled with them and that did not appear to be the problem). Yes, these were the ear buds supplied with the Sansa Clip.
I thought- this is odd, so I tried to do the soft-reset holding down the power button for 15 seconds. Voila- my clip turned off.
I tried turning the clip back on… nothing happened. Tried another soft reset… again nothing happened. My next guess was that the battery was dead- it had been showing half full but I figured perhaps the battery monitor was incorrect- it had seemed like a while since I had last charged the battery.
So- I got home attached the clip via USB to the PC and… nothing. Tried turning it on while connected via USB… again nothing- tried resetting while connected- still nothing.
Whilst the Clip is attached to the PC I get two extra drives show up in Windows explorer a “J” and a “K”. “K” says it is missing a disk- “J” says it needs to be reformatted. Upon reading some threads in this forum I determined that I needed to reformat and install new firmware… so I said “yes” when it asked me if I wanted to reformat.
Vista returned the message “cannot format this drive”.
So, I’m stuck- either the memory is dead in my clip- the battery is dead- or the clip is just dead dead dead.
Any suggestions? Anything else I can try (other than using a sledge hammer).
I seem to recall reading that the clip has a year warranty. I have all the original packaging, etc. I don’t have a receipt as it was a gift- but I’ve had it less than 3/4 of the warranty time- would I have any success trying to get it replaced (assuming there isn’t a way to fix it).
Is there a hard-reset on this thing? All I know of is the soft reset where you hold the power button for 15 seconds.
Anyone else had this problem?
Sorry- this is probably the longest posting on here but I wanted to include all the details.