I used to have an old 2gb sansa clip that I was very satisfied with, so I purchased the new 8gb with FM radio this last week. I got the device, loaded it with some music in MSC-mode, and everything worked fine. Then, yesterday, I charged it, loaded it with some more music, and now it’s dead. Dead as in, totally dead. No reaction whatsoever!
Well, that’s not totally accurate:
If I connect normally, windows tells me “one of the USB devices is malfunctioning”, but the player itself makes no sign of life.
If I force MSC-mode using Hold + Hold the center button while connecting, I find a new “USB mass storage device” under “my computer”, but if I try to open it, windows tells me that I need to format it.
If I try to use the sansa firmware updater, it won’t let me past the screen that says “In order to continue, you need to plug in your sansa MP3 player. Wait until it is recognized by windows and press continue”.
Oh, I use Windows XP by the way.
I’m not sure what to do. Could I use windows to format the device, and then perhaps it will work?
I’ve never encountered a more frustrating problem, this is even worse than that red ring of death on xbox 360s!