Hello, I’m having a major problem with my 4gb sansa clip+. I bought it online 3 weeks ago and now it appears to be completely dead. It does not turn on in any way, it does not respond when plugged into my pc. I have tried many potential solutions including: holding the power button for 15-30 seconds, holding the power/home button, holding the center button while plugging it in, holding the volume+ button while plugging in, using different usb ports including front and back, plugging it into a different pc front and back usb ports, using the firmware updater but it doesnt recognize the clip, updating to wmp 11.
The clip was working fine for the 3 weeks i had it up until now, I have called tech support as well and they could not help me. Once the flower symbol actually came up and froze until I turned it off, but since then nothing has happened. Windows would constantly not recognize it at all. Eventually I realized that when I hold down the middle button and plug it in that I can at least see a removable drive in ‘my computer’. At this moment I am trying to format it through windows but it says it cannot be complete and says the removable device is only 4mb.
I am really at a loss of what to do here, I have been on google and tech support sites for the past 2 hours. If anybody has any ideas I am all ears. My only idea right now is to somehow get windows to format the thing and then use the updater to install the firmware and all that back on. Other than that I have no idea. I should mention that I am using windows xp and all the system requirements are there. Nothing of note caused this, I had just finished transferring over some podcasts and I disconnected it. Then 3 hours later I go to turn it on while exercising and nothing happened.
Thanks for any help.