I have a 2GB Clip with 50 songs on it. I usually transfer files between my computer and the Clip using Windows Explorer. Now when I try to delete files from the clip that way, they show as deleted in Explorer, but when I remove the Clip from the computer and start it the songs appear again after a “refresh database” process occurs. (This “refresh” is something that didn’t used to happen on startup.) This same thing happens if I try to remove files one by one using the Clip menu.
If I try to ADD files to the Clip from my c:\ drive, I get an error that says the “file doesn’t exist, check the path and filename.”
Thinking it may be the firmware I installed the Firmware Update software. The software identifies that I have version 1.01.18 that can be upgraded to 1.01.32. (My “system info” on the Clip says version V01.01.18A.). The updater downloads the update but it fails on installation and says to “try later”.
When I try to update manually with the firmware file (extracting the .zip file and putting the .bin file into the Clip’s root folder) it won’t transfer. In other words,if I try to copy m330a.bin from my desktop to the f:\ drive root it won’t work and I get an error that says “cannot copy m300a.bin: The request could not be performed because of an I/O device error.” So basically, the same problem of the Clip not allowing me to transfer music files onto the Clip, also will not let me copy the .bin file either.
I tried to format from the Clip settings menu and that didn’t help. I’m thinking of formatting the Clip from My Computer which would probably be a greater format, and then trying the updater. I really don’t know, and I am somewhat concerned that if I format from My Computer it may be overkill and I might remove needed system files.
Does anyone have any ideas that I can try before calling support? Right now, I have a Clip that works great with 50 songs that cannot be removed or added to.