SanDisk SecureAccess does not work with macOS Monterey

Ixpand Charger and Drives iXpand™ USB 3.0
1

I have a SanDisk iXpand Flash Drive, USB 3.0. The “SecureAccess” software does not work in the latest macOS (Monterey), meaning I cannot access my file vault. Updating to the latest version (v3.02) does not help.

The error message, “This application only runs on a SanDisk flash drive” comes up - of course, this is a SanDisk flash drive. The error is specific to macOS Monterey, and is specific to the SecureAccess software (other unencrypted files can be accessed on the same drive).

This needs to be fixed urgently - I find it quite unacceptable for such a recently-purchased device (bought new in 2021) to be unusable with the current Mac operating system.

2

Hi @Grunwald3,

Thank you for sharing your feedback. Our team is working on this issue.

For more information, please follow the link below:
https://encsecurity.zendesk.com/hc/en-us

3

An news on a fix for this issue with Monterey?

4

SecureAccess has been replaced with PrivateAccess. Please see SanDisk SecureAccess 3.02 Support Information and Download. I was able to access my files after replacing SecureAcccess with PrivateAccess. The procedure is in the above link.

5

I was able to use thelink below.
Now its called Private Access
Download and Install PrivateAccess for SanDisk Products