There is a new firmware update that you MUST do. My drive failed and I lost everything. All of the recovery programs out there are either malware or they lie. One told me it found 5TB on my 2TB disk and then said it found PDF’s, emails, etc. None of those files were ever on my drive, there were JPEG’s, Audio, and movies. So … deleted that recovery program.
In the end, I just reformatted the drive and updated the firmware. SanDisk should provide a recovery program that works for those who lost everything.
Can never trust this drive again.
