SanDisk Extreme SSD just died for no reason? Still detected (noise) when I plug it in. Help

[investor777]

So I bought the SANDISK EXTREME external SSD (500GB).

Amazon.com: SanDisk 2TB Extreme Portable SSD - Up to 1050MB/s - USB-C, USB 3.2...

Supposedly resistant to shock, water, etc.
Barely used for 6 months. Stored it properly, never left office so zero damage.

All of the sudden, when I plug it in, instead of the file browser opening (with my files on drive), nothing happens. Interestingly:

• I get the “windows sound” that USB detected that I plugged in the drive, in addition to the option in taskbar to “safely remove drive”.
• Drive shows up in device manager.
• Drive shows up in “devices & printers” system page.

However:

• Drive doesn’t show in “removable media E:” in disk management.
• Drive doesn’t show in ThisPC where it should show.

Tested on another PC and its same thing. Makes the “you plugged in something” sound, but drive just isn’t there.

Is the drive dead for no good reason? Seriously if it is, it’s the last time I’m ever buying SanDisk. I feel like I got cheated. Spent over 100EUR on this and all data might me lost.

[Keerti_01]

Hi @investor777,

Please contact the SD Technical Support team for best assistance and troubleshooting:
https://kb.sandisk.com/app/ask/

[investor777]

Thank you.
Since I ordered from Amazon, I am getting a replacement.
However it does leave a bitter taste about the reliability of these disks.

Will try to contact technical support in the hope I can still get my files back.

[Sergio_bolo]

I think the same as you.

Reliability 0.

I have spent a lot of money and in less than 6 months, I have lost my data.

The exact same thing happened to me. I can’t add anything.