I recently acquired a SanDisk Extreme Portable SSD, but I’m encountering an issue where it’s not being detected by any of my devices. I’ve tried different ports and cables, but to no avail.
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https://mcdvoice.support/ Has anyone else experienced this problem or have any suggestions on how to resolve it? I’d greatly appreciate any insights or troubleshooting steps.
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Hi @norafateh,
Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting:
https://kb.sandisk.com/app/ask
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I’ve got the same thing with the 2TB Extreme Sandisk. I went through the WD checklist to no avail. I’ve got a brick with a wire coming out of it as things stand. It’s dead both in my HP Omen and HP Z Book laptop.
I cannot return to the vendor because I bought it for a project that got delayed so the return period ran out. I’m pretty disappointed.
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Problem solved.
The cable was bad. A new cable and now the drive is recognized and working properly.
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My 61-1T00 isn’t being recognized ay longer. Laptop says it is plugged into USB, but file drive not recognized, SanDisk Security app doesn’t recognize, I can’t access any backups. Unfortunately the 61-1T00 isn’t one of the disks listed by EaseUS as being affected. Opened a case with Tech Support.
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Ok thanks for letting me know how you resolved the problem.
My SSD was plugged into my TV which got shutdown due to electrical outage in my city.
the SSD was not mounting on MAC either.
When I have plugged into a Windows PC, Attached it as D drive using Disk Management
I have tried the following steps to fix the File system:
- Open up Command Prompt and ran the following whixh fixed the file system errors
- chkdsk /f D:
- D drive was then accessible
- Ejected the drive from Windows PC and Plugged into MAC
- ‘Extreme SSD’ was then acccessible so are the files on the SSD
Besides checking the hard drive connection, there are some basic solutions you can try. If all else fails, your SSD might have a hardware defect. Consider reaching out to SanDisk customer support for warranty options or a replacement. BTW, it is not recommended to run chkdsk when your SSD is on the verge of failure. This will only make the situation worse.
If your SanDisk Extreme Portable SSD isn’t being detected, start by checking the connection. Use a different USB cable or port to rule out hardware issues. Ensure the SSD is properly formatted and compatible with your operating system. On Windows, use Disk Management to see if the drive is listed and assign a drive letter if needed. On macOS, check Disk Utility to verify the SSD’s status. Update the SSD’s firmware and your system drivers to resolve potential compatibility issues. If the problem persists, test the SSD on another device to determine if it’s a device or SSD-specific issue.
I just bought this from Costco and same issue, it would not show up on my PC. Turns out the USB dongle was bad. Fortunately I had another dongle and the drive works with that one.
My Extreme SSE 2TB stopped being recognized out of the blue yesterday. I formatted another connected external drive but that shouldn’t (in theory) have anything to do with this. The disk shows up in grey unmounted but I cannot get it to open or mount. I’ve tried using different, known good cables, but nothing.
that is a fairly common problem for this specific SSD. This is how it gets solved:
When your SanDisk Extreme Portable SSD abruptly stops functioning, it can be very annoying, especially if it contains crucial files. This problem can feel urgent and stressful, regardless of whether you’re attempting to access it on a Mac, Windows, or another system. Try opening Device Manager, selecting Disk Drives, right-clicking your SSD, and then selecting Update Driver. Or, for an automatic reinstall, uninstall the driver, disconnect the SSD, and then reconnect it. Try the BLR Tools Data Recovery Tool if you don’t want to take any chances with the data. Before formatting or reinitializing, this application can scan an SSD and assist you in recovering deleted files. The problem might be hardware-related if the SSD is completely absent (not even in BIOS or Disk Management). If so, get in touch with SanDisk Support for a replacement or warranty.
Incorrect partition tables (such as MBR vs. GPT), hidden system files, decimal vs. binary computations, or incomplete formatting can all cause an external hard drive to not show up or display less space. Converting MBR to GPT may help solve this issue. Refer to this guide.
