SanDisk Extreme Portable SSD 500 GB not connecting to Mac

My 500 GB drive doesn’t show up on my MacBook anymore. This started last week. I thought it was the USB C cord. It is not. I have tried 6 cords. I have also tried connecting to my iMac. Nothing. I think the USB connection in the drive is broken. Can I take this drive apart and port the storage to a new container? I have at least a year or two worth of Ableton sessions that i need to get off of this device. I was told this device was next to indestructible and i DID NOT BACK IT UP. First rule of data … not followed ARG! HELP

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Hi @wilsonSloane,

Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for the best assistance and troubleshooting: