My Mac cannot detect the external hardisk and cannot see the data i stored, anything I can do to recover them?
1 Like
Hi @tiftimtim
Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting:
https://kb.sandisk.com/app/ask
Here a few reasons why your Mac can’t detect the external hard drive:
- Faulty USB Cable or Port
- Drive Power Issues
- Hardware failure
- File System Corruption
- Incorrect Preference Setting
Check out this blog post to learn about how to fix the ‘SSD not showing up on Mac’ issue:
If you test a different USB cable and connect the Sandisk external SSD to another computer, can it show up? If it still does not get recognized, try the following steps:
1. Adjust references to display your external hard drive in Finder and the desktop
2. Check if the SSD is locked by password
3. Use First Aid (in Disk Utility) to repair minor logical errors
4. Recover important files from your external hard drive and then reformat it
Related guide: How to fix WD hard drive not showing up, working or recognized on Mac?
