I got a SanDisk Extreme 1TB Portable Solid State Drive from Costco and I can’t register it because the SN don’t match what I’m trying to register has anyone ealse having this issue?
Yes, I have the same issue. Were you able to resolve it?
I am having the same issue. Have not heard from support on email.
I purchased two of these from Costco and had the same problem. I contacted SanDisk support on 8/8 and received a response 2 days later. They said they had to update the S/N’s in their database. Once they did that I was able to register my drives.
I returned mine simply because there was not a serial number and it was supposed to be on the Box. Costco does not give a box.
Amazon’s San Disk Extreme Pro Portable SSD Model Number SDSSDE80-1T00 is what I purchased. The serial number is located [in the back of the Portable SSD. It’s so small, you need to take a picture of it, then magnify it.
I have the same issue. My SN is not recognized when I attempted to register. Also VERY hard to make out. And not sure if the SN has the letter O, or the number 0. Looks like an O. But I tried both, and neither worked.
Same problem here. I called Costco concierge today and they couldn’t help. Also there was a coupon for 2 year subscription of RescuePro, but the web registration only brought up 1 year. I will call company tomorrow when they open.
Same issue. Wish I had not made the impulse buy.
It’s not there. Return it and buy from Amazon.
Not there. Retrun it.
(Feb 6th, 2021): Same Issue here. Just bought the Extreme Portable 1TB drive a few days ago. Registration system doesn’t like my Serial number (had to use a powerful magnifying glass to read it - still not sure if there are "O"s vs Zeros, but I used Zeroes, and tried it with and without the dash before the last character).
Hello, I had also difficulties to find mine, finally succeeded : for SDSDE60-1T00-G25 in part USB Flash Drive / Cruzer - Extreme Pro USB 3.2/3.1 (strange name !)
I’m having the same problem…doesn’t recognize the SN