This is an issue regarding a brand-new SanDisk High Endurance 256GB microSD card that was defective out of the box (DOA).
Purchase & Case Details:
- Product: SanDisk High Endurance 256GB microSD Card
- Seller: Nex Digitron LLP
- Purchase Date: 3 July 2026
- Delivery Date: 8 July 2026
- Issue Reported: 14 July 2026
- Case #: 10607605
- Reference #: 260713-001939
The microSD card failed from the very beginning and could not be used in my dashcam. As a result, my dashcam has remained unusable despite purchasing a product specifically marketed for high-endurance recording applications.
I reported the issue on 14 July 2026 and raised an RMA request for a replacement. However, despite the case being open, I have not received any meaningful update regarding the replacement.
I spent 4 hrs at the drop box location to drop the micro sd card for replacement
What is most disappointing is that I am being asked to rely on the warranty process for a product that was defective from day one. Customers should not have to go through an extended RMA process because of a manufacturing or quality control defect in a brand-new product.
As of today:
- The defective microSD card has not been replaced.
- I have not received a satisfactory update on my RMA.
- I have been unable to use my dashcam due to this issue.
I purchased a SanDisk High Endurance card expecting reliability and prompt after-sales support. Unfortunately, this experience has fallen well short of those expectations.
