Hi,
I’m hoping a moderator can help escalate my case as I’m running out of time.
I purchased a SanDisk Extreme Pro 256GB SDXC card in June 2025 for professional use with my Fujifilm X100VI. Within 11 months, performance dropped to Read 30.39 MB/s and Write 28.27 MB/s — 85% below rated specs and below the V30 minimum — causing video recording failures. SanDisk support verified the malfunction and initiated RMA Case #260604-001773.
I physically submitted the card at the authorized Jaipur service center (Rashi Peripherals Limited) on June 10, 2026. I was assured of a 7–10 day turnaround. It has now been 22 days and the portal still shows “Received/Processing.”
Follow-up emails on June 16, 22, and 24 received only vague responses stating the case is “escalated to logistics for stock allocation” — with no timeline, no tracking, and no accountability. When I sent a formal complaint email, I received a redirect response from a third-party helpdesk directing me to call a number.
The critical issue: I am permanently relocating from Rajasthan on July 14. I am unavailable to travel to Jaipur on July 13–14, making July 12 my absolute last date to either receive home delivery or collect the replacement.
I have sent a formal legal notice under the Consumer Protection Act, 2019 demanding either a refund or home delivery with tracking by July 12. I am posting here as a last resort before filing with the National Consumer Helpline and District Consumer Forum.
I’d genuinely prefer a simple resolution over legal escalation. Can a moderator please look into this urgently?
Moderators may contact me via private message or through the case on file. Case #260604-001773.
Thank you.
