Sandisk Clip Sport Go not showing all files

MP3 players Clip Sport Go
1

Sandisk Clip Sport Go.
Copied non copy protected Mp3 songs to the player.
They show up in File Explorer. When I search for them in the player, they are not there.
Any solution to this?

2

Hi @User6

Have you checked our knowledge base articles?
(Get Support for Your SSDs and Flash Products | Sandisk)

Have you opened a Support Case?
If not, contact SanDisk Technical Support for assistance.
(Contact Support | SanDisk)

3

Firstly, check the “Music” folder. Make sure your MP3 files are copied into the device’s Music folder (not a custom folder or the root directory). Next, check the ID3 tags. Because if the tags are missing or corrupted, the songs might not show.