Rhapsody Free Trial BB

I have just activated my Rhapsody To Go Free 60 Day Trial through Best Buy for the Sansa Clip 2GB. I cannot transfer music files to the device. So my question is do I have to “purchase” the songs? If I do click purchase will I be charged even though this is a free trial?  Yes, I can hear the songs on my computer but what’s the point if I can’t transfer them to my Sansa?  I have used WMP to transfer other songs.

According to the Best Buy site:

Your membership gives you: - Unlimited access to millions of songs

“A problem has occured in obtaining the device’s certificate.”

I have followed the help link to the list of instructions at http://reclisten.custhelp.com/cgi-bin/reclisten.cfg/php/enduser/std_adp.php?p_faqid=5224 which included reformating the device. No, it did not help.

Your speedy assistance is appreciated.

Kimberly

To fix this problem you need to perform a device format.

Backup any content on the device to the computer.

Unplug the device from the computer.

Select Settings> Format > Yes

This will perform a device format.

Now connect the device to the computer,  and the Rhapsody tracks will transfer.

Regards,

SansaFix

Thank you for your response. I tried reformatting too. Once after I sent the request for help and twice just now. It still doesn’t work. :frowning:

I had a similar problem this evening.  I reformatted the Sansa Clip and reconnected it to the computer.  I even registered for full membership but the Clip is not accepting the license information from the Rhapsody site (or the site is sending a botched license file).  Either way I feel like I was ripped off.

I went to Rhapsody Customer Support and searched on the term “trial”.  It came up with a question & answer regarding CD burning (not free).  It also said this:

“During the trial period of a Rhapsody To Go subscription, you can also transfer songs to a supported device and listen to them for as long as you are subscribed.”

Not sure if you’ve seen this or if it’ll be helpful to you:

http://service.real.com/bestbuymusic/support.html?section=6418

The Sansa Clip IS a supported device. I am trying to transfer songs that are listed as “Subscription (downloaded to your computer, but not purchased)”. I can listen to them on my computer when not online. I cannot move them to the Clip. My trial subscription ends 2/15/08. I have reformatted the device by clicking settings on the device itself and right clicking > Format Device. There is now nothing on my Clip. When I synched with Windows Media Player it worked fine.

activated wrote:

The Sansa Clip IS a supported device.

 

I know, I’m just confirming that Rhapsody has stated that you can sync their music files to a portable device under their free trial terms.

 

activated wrote:

I am trying to transfer songs that are listed as “Subscription (downloaded to your computer, but not purchased)”. I can listen to them on my computer when not online. I cannot move them to the Clip. My trial subscription ends 2/15/08. I have reformatted the device by clicking settings on the device itself and right clicking > Format Device. There is now nothing on my Clip. When I synched with Windows Media Player it worked fine.

 

Other people have tried the following when getting the error “A problem has occured in obtaining the device’s certificate”:

 

  • Verify that the date and time on your PC are correct
  • Try formatting the device as a removable disk, if you did not try this already (connect in MSC mode, right click on Sansa in “My Computer” and select Format).  You’ll then need to put the firmware back onto the Clip via the Sansa Firmware Updater or manually copying the firmware onto the Clip.

 

I read ZDNet’s review of the Sansa Clip, and it says “Sadly, our review unit had an error that prevented it from becoming licensed within the Rhapsody interface, so we haven’t yet had a chance to fully test the integration. (Bear with us until we get a replacement player and update this review.).”  Hmmmm.

Message Edited by PromisedPlanet on 12-18-2007 11:25 AM

Also, go to your Settings >> USB Mode and check to see if your device is in Autodetect, MTP or MSC mode.  MSC mode won’t work with subscription music, so just make sure that your device is in MTP mode.

I cannot find a place to configure the USB settings - on either the device or the Rhapsody window. Can you help me find it? I did notice some new options on the device. “Rhapsody Channels” under the menu options (nothing listed there) and “Account” (no account) under Settings. Curious. Some communication is going on - it is just allergic to Rhapsody songs. Hmph!

I suggest updating your firmware to the latest version.  if you dont have USB Mode under settings,  you firmware is down level.
Please check the version under settings > info.

Updated Driver to 01.01.18A
Set USB to Auto Detect and MTP.
Reloaded Rhapsody. Updated Rhapsody.
Synchronizes other music files with no problem.

Under song properties it says the following: “This file can be played until 1/20/2008” “This file can be synchronized 3 more times until 1/20/2008”

Conclusion: Rhapsody files will not play on my Sansa Clip.

Are you still getting the “A problem has occured in obtaining the device’s certificate” error, or something else?

In my last post, I think I supplied a link to a web page that described some things you could do with Windows Media Player (maybe a hotfix, I can’t remember).  Did you try those out?  Often times a problem with device certificates turns out to be an issue with WMP.

 It works! Thanks to all. I was at the point of tossing up my hands and giving up. But decided to try everything from the top again.  I’ll post my actions here incase someone else runs into this problem in the future:

Following the help advice at
http://reclisten.custhelp.com/cgi-bin/reclisten.cfg/php/enduser/std_adp.php?p_faqid=5488

Solution 1: Make sure your device is Rhapsody To Go Compatible.

  • Yes, Sansa Clip.

Solution 2: Make sure your Sansa player is in the correct transfer mode.

  • Yes, USB Settings on Auto Detect and tried MTP. MSC is not suggested.

Solution 3: Run the Windows Media Security Component Upgrade (only for Windows XP and 2000).

  • Upgrade button is grayed out / not clickable.

Solution 4: Reinstall the WMFSDK driver package.

  • Skipped this (sounds scary, would have come back to it if all else failed)

Solution 5: Update the Windows MTP Device Driver (non-e200R series only).

  • Skipped this too.

Solution 6: Update Windows Media Player.

  • Latest version (11) is running

Solution 7: Check for any Compatibility Mode settings for Rhapsody.

  • No boxes were checked.

And following the advice at
http://reclisten.custhelp.com/cgi-bin/reclisten.cfg/php/enduser/std_adp.php?p_faqid=5224

Solution 1: Correct the date and time setting on your computer and device.

  • Yes, it is correct.

Solution 2: Ensure your device is supported.

  • Yes.

Solution 3: Try a different USB port.

  • Tried all 3 USB ports.

Solution 4: Ensure you have updated device firmware.

  • Yes. 01.01.18A

Solution 5: Turn the device off, then restart it.

  • Yes. Multiple Times

Solution 6: Update Windows Media Player.

  • WMP 11.0.5721.5145

  • Solution 7: Format the device.
    Yes. It works!! I had gotten to this step before. But this time it did the trick!

Happy Listening :smileyvery-happy:
Kimberly

i have never used a forum before so i’m not sure how this works, but i have a related question about the rhapsody free subscription service. i was able to download songs to my computer and sansa device, but after i decided not to renew my subscription ( i am too cheap to pay the monthly fee) my clip will no longer play the songs that are on it. is this normal for this kind of free subscription service? if so, how do i erase the songs on my divice so i can load others on it? thanks

@buckda wrote:
i have never used a forum before so i’m not sure how this works, but i have a related question about the rhapsody free subscription service. i was able to download songs to my computer and sansa device, but after i decided not to renew my subscription ( i am too cheap to pay the monthly fee) my clip will no longer play the songs that are on it. is this normal for this kind of free subscription service? if so, how do i erase the songs on my divice so i can load others on it? thanks

yes what you are seeing is normal. The songs DRM license will expire and you will not be able to play the music if you do not continue your subscription. to delete the songs just use windows explorer to browse the device and delete the songs you are no longer using.

DRM = digital rights management, the computer software system used by music publishers (and others, e.g. Audible for audiobooks) to make sure you only can do with the music and other computer files what you have paid for the right to do.  In this case, as long as you pay the monthly licensing fee to Rhapsody, you can play all the music you want; but if you stop paying, you lose the right to play the music.

I’m with you–I don’t like a monthly fee.  Having said that, it can be a good deal:  pay under $200 a year for all the music you want; that’s the same as buying 10-20 CDs.  But to me, it just feels different.  (I guess I like reading the little booklet that comes with a CD …   ;)  )

at [C]Rhapsody software creates MORE probelms than anything! It’s an abomination!

Delete it from your computer, and the Clip functions flawlessly simply by using drag and drop.

Why do they have to complicate such a simple thing? Oh…I know…$$$$