I have just activated my Rhapsody To Go Free 60 Day Trial through Best Buy for the Sansa Clip 2GB. I cannot transfer music files to the device. So my question is do I have to “purchase” the songs? If I do click purchase will I be charged even though this is a free trial? Yes, I can hear the songs on my computer but what’s the point if I can’t transfer them to my Sansa? I have used WMP to transfer other songs.
According to the Best Buy site:
Your membership gives you: - Unlimited access to millions of songs
Customizable non-stop digital music channels
Instant playlists of your favorite music
The device is authorized. I have read the post at http://forums.sandisk.com/sansa/board/message?board.id=clip&thread.id=594
When I attempt to transfer songs either downloaded from Rhapsody or those already on my local drive I get the following error message:
“A problem has occured in obtaining the device’s certificate.”
I had a similar problem this evening. I reformatted the Sansa Clip and reconnected it to the computer. I even registered for full membership but the Clip is not accepting the license information from the Rhapsody site (or the site is sending a botched license file). Either way I feel like I was ripped off.
I went to Rhapsody Customer Support and searched on the term “trial”. It came up with a question & answer regarding CD burning (not free). It also said this:
“During the trial period of a Rhapsody To Go subscription, you can also transfer songs to a supported device and listen to them for as long as you are subscribed.”
Not sure if you’ve seen this or if it’ll be helpful to you:
The Sansa Clip IS a supported device. I am trying to transfer songs that are listed as “Subscription (downloaded to your computer, but not purchased)”. I can listen to them on my computer when not online. I cannot move them to the Clip. My trial subscription ends 2/15/08. I have reformatted the device by clicking settings on the device itself and right clicking > Format Device. There is now nothing on my Clip. When I synched with Windows Media Player it worked fine.
I know, I’m just confirming that Rhapsody has stated that you can sync their music files to a portable device under their free trial terms.
activated wrote:
I am trying to transfer songs that are listed as “Subscription (downloaded to your computer, but not purchased)”. I can listen to them on my computer when not online. I cannot move them to the Clip. My trial subscription ends 2/15/08. I have reformatted the device by clicking settings on the device itself and right clicking > Format Device. There is now nothing on my Clip. When I synched with Windows Media Player it worked fine.
Other people have tried the following when getting the error “A problem has occured in obtaining the device’s certificate”:
Verify that the date and time on your PC are correct
Try formatting the device as a removable disk, if you did not try this already (connect in MSC mode, right click on Sansa in “My Computer” and select Format). You’ll then need to put the firmware back onto the Clip via the Sansa Firmware Updater or manually copying the firmware onto the Clip.
I read ZDNet’s review of the Sansa Clip, and it says “Sadly, our review unit had an error that prevented it from becoming licensed within the Rhapsody interface, so we haven’t yet had a chance to fully test the integration. (Bear with us until we get a replacement player and update this review.).” Hmmmm.
Message Edited by PromisedPlanet on 12-18-2007 11:25 AM
Also, go to your Settings >> USB Mode and check to see if your device is in Autodetect, MTP or MSC mode. MSC mode won’t work with subscription music, so just make sure that your device is in MTP mode.
I cannot find a place to configure the USB settings - on either the device or the Rhapsody window. Can you help me find it? I did notice some new options on the device. “Rhapsody Channels” under the menu options (nothing listed there) and “Account” (no account) under Settings. Curious. Some communication is going on - it is just allergic to Rhapsody songs. Hmph!
I suggest updating your firmware to the latest version. if you dont have USB Mode under settings, you firmware is down level.
Please check the version under settings > info.
Are you still getting the “A problem has occured in obtaining the device’s certificate” error, or something else?
In my last post, I think I supplied a link to a web page that described some things you could do with Windows Media Player (maybe a hotfix, I can’t remember). Did you try those out? Often times a problem with device certificates turns out to be an issue with WMP.
It works! Thanks to all. I was at the point of tossing up my hands and giving up. But decided to try everything from the top again. I’ll post my actions here incase someone else runs into this problem in the future:
i have never used a forum before so i’m not sure how this works, but i have a related question about the rhapsody free subscription service. i was able to download songs to my computer and sansa device, but after i decided not to renew my subscription ( i am too cheap to pay the monthly fee) my clip will no longer play the songs that are on it. is this normal for this kind of free subscription service? if so, how do i erase the songs on my divice so i can load others on it? thanks
@buckda wrote:
i have never used a forum before so i’m not sure how this works, but i have a related question about the rhapsody free subscription service. i was able to download songs to my computer and sansa device, but after i decided not to renew my subscription ( i am too cheap to pay the monthly fee) my clip will no longer play the songs that are on it. is this normal for this kind of free subscription service? if so, how do i erase the songs on my divice so i can load others on it? thanks
yes what you are seeing is normal. The songs DRM license will expire and you will not be able to play the music if you do not continue your subscription. to delete the songs just use windows explorer to browse the device and delete the songs you are no longer using.
(downloaded to your computer, but not purchased)”. I can listen to them on my computer when not online. I cannot move them to the Clip. My trial subscription ends 2/15/08. I have reformatted the device by clicking settings on the device itself and right clicking > Format Device. There is now nothing on my Clip. When I synched with Windows Media Player it worked fine.