First, check that your Sansa Clip is being recognized properly by the Rhapsody 4 client in MTP mode.
Open the R4 client. Then plug in your Sansa Clip.
If it is in the proper mode, and your MTP system is OK, it will show up in the sources pane (upper left) as something like Sansa Clip 2GB , (depending upon whether it’s a 1,2,4, or 8GB device). If the device identifies as something all in CAPITALS, with a drive letter, like E: SANSA CLIP , the device is seen in MSC mode.
MSC can be used for purchased tracks only, not “Rhapsody To Go” media.
If it is displaying in caps and smalls, right click on the device and select Authorize after signing in to Rhapsody. As a quick test that all is well in the Rhapsody system, go to the Music Guide, select a track, and see that the track begins playing.
Look in the lower right corner after authorizing the Sansa, then clicking on the device (left button this time). Do you see " licensed until 1/3/09" or something similar? If so, drag and drop the currently playing track to the Clip.
Does the progress bar roll along at the bottom of the screen? Please note that a WMDRM track will normally take 20-30 seconds to transfer, as it has an embedded leaf license. This is normal; a DRM transfer from your hard drive as a protected file will take about the same time per track. An unprotected mp3 file takes a few seconds in comparison.
If the track transfers, let’s do a quick test. Once done, disconnect (click the disconnect button in the middle right of the “internal memory” pane that is visible when you click on the Sansa.) Unplug, and the Clip should say “refreshing database”. Go to Music and try playing your test song. You can navigate to the Artist, the Album, or the Song title.
If it lists and plays, you’re ready to load that wee beastie up with your favorite music.
If the track would not transfer, let us know what is displayed in the Rhapsody window.
The simplest next step is to plug the Sansa back in, and let it pop up within the sources pane. Right click, Deauthorize the device, then Authorize again. It should be happy at this point.
Again, if you run into any issue at this point, please post your results. We’ll get you up and running!