I just bought this from a warehouse and after i uploaded some songs, it tells me that recovery is needed and the software is on this site somewhere. HELP!!!
i did that. it didnt work. it says theres maintenance on the recovery software. and there are no tech support numbers on the site.
can you post a screen shot of the error
I found that I needed to run the recovery tool twice to get it to work. You’ll probably find it on your computer at:
C:\Program Files\SanDisk\Sansa Connect Device Recovery\ZING.Matterhorn.SansaDeviceRecovery.exe
i dont know how to post the picture, but this is teh message that appears on teh screen:
Sorry, we are unable to recover your Sansa device.
Please call Scandisk at 1866SCANDISK for assistance
When i talked to some tech support people they werent any help and just told me that i should send back my player for a new one. The recovery initiates but wont complete.
Have you tried it again?
yea i have on two other computers… it just won’t work
I mean, did you try it twice on the same computer?
And I mean running the executable installed on your computer, not downloading and running the recovery tool again.
I am having the same issue with mine. Everything has installed on my computer correctly as far as I can tell. I run the recovery and it failes after going through the entire process. Tried it three times so far.
When you say it fails, is there an error message?
I don’t have it with me right now but after the recovery process completes the MP3 pops a message up and say the recovery failed and I need to call the tech service. I tried it again later last night and still the same results.
I think that happened to me the first time I tried to update the firmware on a “no WiFi” Connect I bought on eBay. I then ran the recovery tool again, and it worked. I’m running Windows XP and couldn’t find a Start Menu entry for the recovery tool, but I found the program itself on my PC at:
C:\Program Files\SanDisk\Sansa Connect Device Recovery\ZING.Matterhorn.SansaDeviceRecovery.exe
Just plug in your Connect, locate the above program in Windows Explorer, and double-click on it.
The recovery program I can run off the PC. Even when I plug the player into the PC it comes up automatically so I can start the recovery operation. When the recovery is complete the MP3 player spits up a note that it failed and I need to call the tech people. Am I doing this right?
Did you hold the buttons on your Sansa correctly in order to get the “Recovery Needed” screen?
http://www.sandisk.com/assets/File/pdf/retail/connect-recovery-instructions.pdf
The device already displays that recovery screen message. That very same one. Basically it starts out at step 5. Then I follow the steps that the recovery application tells me to do. Then when the recovery is all said and done the devise goes dark for a few seconds and then the failure message pops up that I mentioned previously. Should I manuall turn the device off and make it start out a step 1? I appriciate the help.
Message Edited by heep70 on 05-21-2009 12:00 PM
Cool, I will do that and let ya know if it worked. I will be gone tell Tuesday so i won’t get a chance tell then. Thanks for your help. Greg
Ok, I am back. We tired that instruction sheet step by step and still no luck. It still says recover failed call tech line. They are closed time I get home from work. Now what? I am open for more suggestions.
Sorry it didn’t work out for you.
My final suggestion is to call tech support during your lunch break.
