really frustrated...

[2001intrigue]

while i’m trying to listen to my connect it hangs up and reboots…I’ve done a factory reset on it and I my current versions are:

ZAP:  1.1.1.50371r

OS:  1.1.1.50239

Boot loader:  24450

I would love to use the recovery tool but when I try to install it and it nears completion i get an error “DPInst result: [-2147483648]” I’m currently running Vista Ultimate 64bit.

any information you could provide would be helpful

[promisedplanet]

Look for a file called DPINST.LOG … it should be in your Windows directory, probably C:\Windows.  I don’t have an example of that log so I’m not sure how it’s formatted, but if it has date-time values in it, look for entries around the time that your recovery tool installation failed.

[2001intrigue]

INFO:   ****************************************
INFO:   02/06/2008 03:51:45
INFO:   Product Version 2.1.0.0.
INFO:   Version: 6.0.6000
INFO:   Platform ID: 2 (NT)
INFO:   Service Pack: 0.0
INFO:   Suite: 0x0100, Product Type: 1
INFO:   Architecture: X86.
INFO:   Interactive Windows Station
INFO:   Command Line: ‘“C:\Program Files (x86)\SanDisk\Sansa Connect Device Recovery\Tools\DPInst.exe” /SW /A /SA /PATH “C:\Program Files (x86)\SanDisk\Sansa Connect Device Recovery\Drivers\Sansa”’
INFO:   DPInst is not multi-lingual.
INFO:   ****************************************
INFO:   Current working directory: ‘C:\Program Files (x86)\SanDisk\Sansa Connect Device Recovery\Tools’
INFO:   Running on path ‘C:\Program Files (x86)\SanDisk\Sansa Connect Device Recovery\Drivers\Sansa’
INFO:   No valid ‘dpinst.xml’ file provided.
ERROR:  System requires 64-bit version of DPInst.exe.
INFO:   Returning with code 0x80000000
INFO:   02/06/2008 03:51:45
INFO:   ****************************************

[promisedplanet]

2001intrigue wrote:

INFO:   No valid ‘dpinst.xml’ file provided.
ERROR:  System requires 64-bit version of DPInst.exe.

Well there you go.

 

I suggest calling SanDisk and asking them about how you can do recovery on a 64-bit system.

 

Is there some kind of 32-bit compatability mode you can run on Vista 64-bit? 

[greig]

SanDisk is only supporting the Connect on Vista 32-bit.

[promisedplanet]

Greig wrote:

SanDisk is only supporting the Connect on Vista 32-bit.

But that basically means just being able to run the Recovery Tool, right? 

[connector]

use an admin account to install the device recovrerer