I downloaded the Sansa Firmware update, installed software and got to the screen that instructing me to plug in the player, this I did and nothing happened, left it for 10 minutes plugged in still nothing on my pc sceen, but the player now had a little blob on it not the usual display when charging. After I unplugged the player it said it was rebuilding the databases and then turned itself off.
Figured the software had not downloaded correctly so went to install it again, I was asked if I wanted to un install this I did restarted my machine and downloaded again.
This time when I plugged in the player it said I had the current version.
I now have a funny blob display when I connect my player to pc, I can transfer music, but no radio tuner, music does play.
I have tried resetting the player, formatting the player and even uninstalled and re-installed the updater but still no joy
Has anyone got any suggestions, as I do use the radio option.
Thanks
Beryl
Curious - what firmware do you have on the device?
searchin forum - somebodys aid to goto settings then format - should fix it
I have reformated it from the player and using windows media player, I have soft reset it hard reset it, and I have done all these steps on three different computers using xp home xp professional and vista, I think the upgrade didnt complete correctly as I have tried using the upgrade on the three machines too and I can not get past the 20% point when it says no upgrades available. Music plays, its just getting the e audio books and the radio options to work, and these two are the two functions I used it for! I have an on going dialog with sandisk help desk right now so I guess I will wait and see if they have any other suggestions, Its just so frustrating if only I hadn’t done the firmware upgrade thing it was working fine before that.
Hi
Well I emailed support for help, and they had me do all the reset reformat stuff and it didn’t to any good, I tried on three different computers with three different operating systems and still no joy. So today they sent me an RMA to return it.
But I had returned it to the retaillers as I had only had the thing since Mid June and they replaced it.
s
