Problems with Synchronization

Not happy.  Just spent £14.95 to download some stuff from Napster only to find I can’t get it to synch.  This is driving me around the bend.  I’ve followed the instructions in the manual but it’s no good, I still can’t get it to work.  If anyone has any suggestions, I would be very grateful.  Many thanks.  JeanieG.


Hello!  My wife and I are new at this to but we’ll try and help if we can… What kind of media are you trying to sync with the player… You may need to down load the converter program AKA  *Sandisk Media Converter*… Jeanie have a look here there are some how to videos that may help you understand things…  Hope this helps you! George

What format is the Napster stuff in? Mp3 or some proprietary Napster format? If they are non-DRM .mp3 files that you have actually bought from Napster, as opposed to just subscribing to the Napster service, you should be able to simply drag & drop them from your computer’s hard drive to your player via Windows Explorer.

If on the other hand, the money you paid to Napster was for the subscription service, rather than buying the tunes outright, then you are essentially ‘renting’ the music and it’s probably in a DRM format that cannot be copied. If this is the case, you need to find out from Napster how to get them onto your player so you can enjoy them. :smiley:

As long as the files are MP3 or WMA (actually the list is getting longer now, with FLAC and OGG), they will play on your Fuze.

Are you getting the title on your Fuze, with a “synchronize” error message on the screen of the Fuze?

This is possible if the files are encrypted with DRM.  To transfer “protected” media, the Fuze MUST be in MTP mode.

What application did you use to transfer the files to your Fuze, as this will help immensely in troubleshooting?

We’ll find the issue, no worries, as I’ve been around the bend for years!!

Bob  :smileyvery-happy: