My bestfriend gave me his old Sansa Music Player and he is currently off the country. While im using the Music Player it suddenly turned off then when I turned it on a dialog box appears and it says: “Recovery Needed, Recovery tool can be obtained from the Downloads page at www.sandisk.com”. I followed what the dialog box says and after I downloaded the software it says that i have to register it in FULL VERSION which requiring the serial number of the product. In that case I cant provide a serial number because it can only be viewed at the settings. Other posts says that I can also view the Serial Number of the Product if I connect it to the Computer, but everytime I connect it a dialog box appears saying that I have to install a Hardware Installer for the computer to read the Music Player, which in another case I cant provide because I have no Hardware installer, I have tried to search for Hardware Installer over the internet but i cant find one. And everytime I search for the unit of my music player no exact research was found. Please kindly help me out about this problem, if you must kindly provide me a software for the Hardware Installer so that I can view the Serial Number and also, the proper Recovery tool for my Music Player.
The following are inscribed at the back of my Sansa:
F(C) BH0711AJFI016637 (Im confused with the 0’s(zeroes) and O’s)
FCC ID: UZB-ES2007030
Model: Connect-4GB
