Sansa Connect Recovery Tool Needed

My bestfriend gave me his old Sansa Music Player and he is currently off the country. While im using the Music Player it suddenly turned off then when I turned it on a dialog box appears and it says: “Recovery Needed, Recovery tool can be obtained from the Downloads page at www.sandisk.com”. I followed what the dialog box says and after I downloaded the software it says that i have to register it in FULL VERSION which requiring the serial number of the product. In that case I cant provide a serial number because it can only be viewed at the settings. Other posts says that I can also view the Serial Number of the Product if I connect it to the Computer, but everytime I connect it a dialog box appears saying that I have to install a Hardware Installer for the computer to read the Music Player, which in another case I cant provide because I have no Hardware installer, I have tried to search for Hardware Installer over the internet but i cant find one. Please kindly help me out about this problem, if you must kindly provide me a software for the Hardware Installer so that I can view the Serial Number and also, the proper Recovery tool for my Music Player.

The following are inscribed at the back of my Sansa:

F© BH0711AJFI016637 (Im confused with the 0’s(zeroes) and O’s)

FCC ID: UZB-ES2007030

Model: Connect-4GB

You don’t need to register the player, just download the tool from here:

http://kb.sandisk.com/app/answers/detail/a_id/863

Note that there is a PDF file containing instructions on how to use the tool.

If after running the tool, you decide you want to have WiFi functions on the player, follow the 7th post in this thread:

http://forums.sandisk.com/sansa/board/message?board.id=connect&thread.id=2793

but my computer doesnt recognize my sansa connect. is there any hardware installer for me to DL?

dreambearer wrote:
but my computer doesnt recognize my sansa connect. is there any hardware installer for me to DL?

No … do you have Windows Media Player version 10 or 11 installed?