OGG podcast resume problems when device has been turned off and back on

Even though the Fuze+ is listed as supporting AAC, it seems it doesn’t support AAC files over a certain length, or else certain file size.  (Someone, is this worth its own thread?)

Because of this, I have to convert certain podcasts to another file format before listening.  MediaMonkey standard seems to limit MP3 conversions (but I love the software otherwise) so I figured I would convert to OGG instead (plus OGG seems to have a better compression ratio than MP3 anyway.)

I found while listening to these podcasts I can successfully pause to create a restore point, and when I come back, it resumes fine, as long as the device hasn’t cycled off in between.  If the device has cycled off and back on, then when I return to try to resume, it tries (it even lists the time index on screen) but then says “Unsupported file type” and fails to resume.  I have tested this on my old Fuze and do not have the same problem.

Are others experiencing the same thing?  I want to make sure if it is just a simple bug Sandisk is aware of it and can provide a fix in a future firmware update.

BTW, I am using firmware 1.32.00 (the most recent as of this post).

Try updating your firmware to the new 02.36.03 build.  Several new features are added, the lock has been simplified to a single tap of the power button too.  Oh, and we now have an option for the 24 hour time display too, very nice.

Let me know if the podcasts behave better with the new firmware.  Try AAC and OGG and let me know!

Bob  :smileyvery-happy:

Neither was fixed by the latest firmware update. 

Here is a link to an AAC that is not even listed when I navigate the device but hooking up to a computer confirms it is there.  This is just one of many AAC examples, and as I stated I believe the problem may have something to due with file sizeor running time.


Thanks for the link. Once I have the Fuze+ online, I’ll give the file a try.

Bob  :smileyvery-happy:

so the problem with your .m4a is that it is actually a video file. it is a motian jpeg to be exact. since it has a video codec in the m4a container it will not play on the fuze+. Here is the file info below. notice there is a video codec included in the container. you will need to strip that from the file before it will work on the fuze+.

 if you download the klite codec pack and install the included tools you can get the following information on any file by right clicking and selecting “media info” 


Complete name                    : C:\Users\Downloads\lp_6_1.m4a

Format                           : MPEG-4

Format profile                   : Apple AAC audio with iTunes info

Codec ID                         : M4A 

File size                        : 46.8 MiB

Duration                         : 57mn 44s

Overall bit rate                 : 113 Kbps

Movie name                       : lp_6_1

Album                            : Jeremiah Glatfelter’s Album

Performer                        : Jeremiah Glatfelter

Screenplay by                    : Jeremiah Glatfelter

Encoded date                     : 2010

Tagged date                      : UTC 2010-09-21 20:19:01

Writing application              : GarageBand 4.1.2


ID                               : 3

Format                           : M-JPEG

Codec ID                         : jpeg

Duration                         : 57mn 44s

Bit rate mode                    : Variable

Bit rate                         : 808 bps

Width                            : 300 pixels

Height                           : 300 pixels

Display aspect ratio             : 1.000

Frame rate mode                  : Variable

Frame rate                       : 0.002 fps

Minimum frame rate               : 0.001 fps

Maximum frame rate               : 0.011 fps

Bits/(Pixel*Frame)               : 4.489

Stream size                      : 345 KiB (1%)

Language                         : English

Encoded date                     : UTC 2010-09-22 00:18:51

Tagged date                      : UTC 2010-09-22 00:19:01


ID                               : 2

Format                           : AAC

Format/Info                      : Advanced Audio Codec

Format version                   : Version 4

Format profile                   : LC

Format settings, SBR             : No

Codec ID                         : 40

Duration                         : 57mn 44s

Bit rate mode                    : Constant

Bit rate                         : 111 Kbps

Nominal bit rate                 : 128 Kbps

Channel(s)                       : 2 channels

Channel positions                : Front: L R

Sampling rate                    : 44.1 KHz

Stream size                      : 45.7 MiB (98%)

Language                         : English

Encoded date                     : UTC 2010-09-22 00:18:51

Tagged date                      : UTC 2010-09-21 20:19:01


ID                               : 1

Format                           : Timed text

Codec ID                         : tx3g

Duration                         : 57mn 44s

Bit rate mode                    : Variable

Bit rate                         : 0

Stream size                      : 123 Bytes (0%)

Language                         : English

Encoded date                     : UTC 2010-09-22 00:18:51

Tagged date                      : UTC 2010-09-22 00:19:01

Okay, thanks for addressing the AAC issue, but the OGG issue still exists.  What do I need to do to make sure Sandisk tech support knows about the issue and can attempt to fix it?  (On that note, am I the only one who has seen this problem?)

if i remember correctly someone else here reported the issue with ogg and said they sent a file to support for debugging. 

This appears to have been fixed with the latest firmware.