While connected in MTP mode, open a Windows Explorer window via My Computer or [Windows key] + E.
Double click on the Sansa, then again on Internal Memory.
Do you have a Services folder, with a Rhapsody subfolder? Check it out. There should be a subscriptioninfo file with your Rhapsody account name listed within it (this file is an XML file, and will open with IE- don’t change anything within the file). Also see if there’s a Channels file.
If there are any duplicate Rhapsody or Service folders that are empty, delete them, as this may be your issue.
Let’s try one simple fix: the secure clock may be out of sync. Go back to the Rhapsody 4 client. In the sources pane, mouse over the Fuze. Now hold [Ctrl][Shift] and right-click on the device. Reset Secure Clock will be available; select this button.
See if you can drag and drop a Rhapsody track from the Music Guide over to your Fuze, and se if it transfers without getting an error.
Unplug, and see if, after the refresh database screen, your track is available.
I have seen some Fuze devices with issues with the internal secure clock misbehaving.
If the Fuze does not behave at this point, let’s rebuild the RhapPFS system on the device. Plug in, and from the Windows Explorer window, delete the Rhapsody folder.
Restart the Fuze, and see that the Rhapsody Channels option in the Main menu roll is gone.
Now you will install a new copy of the firmware, via the installation instructions in the Firmware 1.01.15 thread. Note that you can leave it in MTP mode, simply open the root directory by double clicking on Internal Memory to open the root.
Download a new copy of the Fuze firmware, and unzip the bin file. Drag and drop this file into the root directory of the Fuze, but NOT into any of the available folders. When you unplug your Fuze, it will install a new copy of the firmware.
Now plug in to Rhapsody, and right click on the Fuze, selecting “authorize”. It should switch over after the wee green bars pop up, ant try transferring a track.
When you unplug, you should have a happy geren dot, and the Rhapsody Channels should also be listed in the main menu.