First of all, I did read the manual. I allowed the player several minutes to rebuild the DB. The progress bar never changed. It was hung. I had already configured the USB setting to use MSC, so, it should have at least mounted to allow me to delete some files. After further research of the MANY people who are having this same problem, I did the “press the center button” trick (which I couldn’t find in the manual) to mount the player in MSC mode, which worked. I then proceeded to delete 500 mb of songs and try again. It hung in the same fashion. Understand that when it hangs, the reset does nothing.
After 2-3 hours of research and attempts to resolve the problem, I found a reference to issues associated with deleting files from the Clip and that these would be solved with a newer version of the firmware. I had upgraded to the .20a release and decided to upgrade to the .29 release. I doing this, it hung up doing the firmware upgrade. Again, no reset, no progress, dead clip.
Finally, I found another thread where someone had a “dead” clip and they were told to reformat it. I did this, installed the latest version of the firmware, and my clip was brought back to life. Since then, I have downloaded about 3.5 gb of music in 3 different copies (just in case), but I have not deleted any files yet.
Is there a formula for overhead memory required for the Clip to manage the music files? Does it make a difference if you copy individual files or folders that contain an album worth of music? Is is safe no to delete files?
Thanks for responding to my question. I hope my experience helps someone else.